Privacy Policy | mykhata

Last Updated: 25 June 2025

This Privacy Policy describes how MyKhata (“we,” “our,” or “us”) collects, uses, processes, and shares your information when you use our mobile and Web application, MyKhata (the “App”), and any related services.

We are committed to protecting your privacy and handling your personal information with transparency and care. By downloading, installing, accessing, or using the MyKhata App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our App and services to you.

a. Information You Provide Directly to Us:

Account Information: When you create an account, we collect your name, email address, phone number, and any other information you provide for registration.
Profile Information: If you choose to, you may provide additional profile details like your business name, address, or other contact information.
Ledger Data: Information related to your digital ledger entries, including customer names, transaction details (credit/debit, amounts, dates), remarks, and any other financial data you input.
Invoice Data: Details for generating invoices, such as product/service descriptions, quantities, prices, client details, and payment terms.
Resume Data: Information you input to create resumes, including personal details, educational background, work experience, skills, and any other text you add.
Greetings Card Data: Text, images, or other content you use to design greetings cards.
Communications: Any information you provide when you contact our customer support, such as questions, feedback, or support requests.

b. Information We Collect Automatically:

Usage Data: We may collect information on how you access and use the App, such as the features you use, the time and duration of your activities, and app crashes.
Device Information: We may collect information about the device you use to access the App, including device model, operating system, unique device identifiers, mobile network information.
Log Data: When you use our App, our servers automatically record information, including your IP address, browser type, referring/exit pages, and the date and time of your use.
Location Information: We may collect general location information (e.g., city, state) derived from your IP address or device settings. We do not collect precise GPS location without your explicit consent.

c. Information from Third Parties:

Payment Processors: If you use any paid features, our third-party payment processors may collect payment details (e.g., credit card information) directly. We do not directly store your full payment card details.
Analytics Providers: We may receive aggregated or anonymized usage data from third-party analytics services that help us understand user behavior and improve the App.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain the App: To operate, deliver, and maintain the functionalities of MyKhata, including your digital ledger, invoice generation, resume creation, and greetings card design.
To Improve and Personalize the App: To understand how users interact with the App, troubleshoot issues, and enhance features and user experience.
To Communicate with You: To send you service-related messages, updates, security alerts, and support notifications.
To Process Transactions: To facilitate payments for any premium features or subscriptions (through third-party payment processors).
For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
To Comply with Legal Obligations: To meet our legal and regulatory requirements, including responding to lawful requests from public authorities.
For Analytics and Research: To perform data analysis, research, and for statistical purposes, to better understand user needs and market trends.
For Marketing and Promotions (with consent where required): To send you promotional communications about MyKhata features or related services that may be of interest to you. You can opt-out of these communications at any time.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as cloud hosting, analytics, payment processing, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
To Enforce Our Rights: To enforce our Terms and Conditions, investigate potential violations, or protect the rights, property, or safety of MyKhata, our users, or others.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Upon termination of your account, we will delete or anonymize your personal information, unless retention is required by law or for legitimate business purposes (e.g., for audit purposes or to comply with tax obligations).

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. In India, under the Digital Personal Data Protection Act, 2023, you generally have rights including:

Right to Access: The right to request access to the personal data we hold about you.
Right to Correction: The right to request correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
Right to Grievance Redressal: The right to easily access an effective and timely grievance redressal mechanism.
Right to Nominate: The right to nominate another person to exercise your rights in case of death or incapacity.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

7. Children’s Privacy

MyKhata is not intended for use by individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a Child without verification of parental consent, we take steps to remove that information from our servers.

8. Third-Party Links

Our App may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App or on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.